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Diagnostic Agent

Root Cause Analysis for One Identity

Fault analysis in minutes instead of hours

The Diagnostic Agent automatically analyzes technical relationships and generates a structured diagnostic report that includes root cause analysis, evidence, a confidence score, and specific recommendations for action.

Instead of manually troubleshooting the issue, you’ll receive a clear assessment of where the problem lies and what to do next.

As a result, you will receive a structured diagnostic report that includes an analysis of the root causes, supporting evidence, a confidence score, and specific recommendations for action.

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When a job freezes up, the search usually begins.

A process gets stuck, and the analysis begins.
The more complex the environment, the longer it takes to identify the cause.

Often, the relevant information is already available; it is simply scattered across various tables, processes, and configurations.

The Diagnostic Agent works just like an experienced One Identity consultant.

The agent analyzes multiple sources simultaneously.

He examines processes, configurations, and dependencies simultaneously, evaluates possible causes, and actively rules out unlikely scenarios.

The result is not a list of log entries, but a well-founded assessment of the most likely cause.

More than just an error report.

The Diagnostic Agent provides a clear assessment of the problem and possible solutions.

 

✓ Clear summary of the cause in plain language

✓ Prioritized recommendations: Priority 1, 2, 3

✓ Severity level: Low / Medium / High

✓ Confidence Score: How reliable is the diagnosis?

✓ Complete evidence: Which data sources were analyzed, and what do they show?

✓ Documented exclusion criteria: Why have other causes been ruled out?

 

Instead of a "job frozen" message, you'll receive a clear explanation along with specific next steps.

A real-world example

The initial situation

An automatic request for AD administrator rights got stuck in the IT Shop.

The process was not completed, but the cause was not immediately apparent. At first glance, there was no indication of a technical error.

 

The results of the analysis

The Diagnostic Agent analyzed the relevant processes, permissions, and configuration objects.

The problem wasn't caused by the script or the job processing:

The affected identity was not associated with the required customer node in the target store. As a result, One Identity's standard validation blocked the order in accordance with the rules.

 

Recommended action

Map the identity to the correct customer node in the target store before running the process again.

Find the cause instead of troubleshooting

The Diagnostic Agent helps One Identity teams analyze technical issues more quickly and make informed decisions—so that troubleshooting doesn't take longer than finding a solution.

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